Return & Replacement Policy
ROI Lifestyle offers you the option to return products if they are damaged or incorrectly designed. We will provide a replacement with fresh products in such cases.
Eligibility for Returns & Replacements:
- Cash on Delivery (COD): Customers are advised to inspect the product in the presence of the delivery person. If there are any issues, the product can be returned immediately following our return policy.
- Condition: Items must be unused, in original condition, with all tags and packaging intact. Any promotional items received must also be returned.
- Inspection: Returns are subject to inspection by the ROI Lifestyle team.
- Stock Availability: Replacement depends on stock availability. If the product is out of stock, you will receive a full refund.
- Non-Refundable Charges: COD convenience charge and shipping charge are non-refundable.
Reasons for Returns & Replacements:
- Damaged, defective, or incorrectly described products.
- Clothing: Size or color mismatch (only if the discrepancy is between the invoice and the delivered item).
- Incorrectly printed clothing (design mismatch, wrong placement, etc.).
- Incorrect product sent.
Return Process:
- Contact ROI Lifestyle Customer Care via email or phone within 3 days of receiving your order.
- After receiving your return, we will conduct a quality check. If the return is valid, we will replace the product or process a refund.
Refund Policy
- Refunds are processed after evaluating your return.
- If the product is out of stock, a full refund will be provided.
- COD convenience and shipping charges are non-refundable.
- No refund is necessary for COD orders as payment has not been made.
- For online payments, refunds will be credited to your original payment method.
- Refunds will be processed within 7-10 working days. If not received within this time, please contact us at 2roilifestyle@gmail.com for assistance.